Returns

Returns Policy

At Bitonti Bags, we take pride in the quality of our products and our commitment to sustainability. To support our efforts in reducing waste and minimizing our carbon footprint, we offer a limited returns policy.

Return Eligibility

We accept returns only in the following cases:

  • The item is defective
  • The item arrives damaged (excluding damage caused during delivery)

We do not accept returns for:

  • Buyer’s remorse
  • Change of mind
  • Incorrect choice of style, color, or size

This policy helps us reduce unnecessary shipping and lower our environmental impact.

Return Shipping Responsibility

If your return is approved, the buyer is responsible for covering the return shipping costs. We recommend using a trackable shipping method, as we are not liable for items lost in return transit.

How to Request a Return

If your item is defective or damaged, please follow these steps:

  1. Take clear photos of the item showing the issue
  2. Email us at contact@bitontibags.com with:
  • Your order number
  • A description of the issue
  • Photos as proof

Once we receive your request, our team will review and analyze the case. If the return is approved, we will contact you with the next steps.

What Happens Next

If your claim is validated, we will issue a full refund to your original payment method.

Note: Bitonti Bags reserves the right to determine the appropriate resolution based on the provided information and images.

We appreciate your understanding and support as we work toward a more sustainable future. If you have any questions or concerns, please don’t hesitate to reach out to our team.